Steve Kovach September 15, 2016 at 01:20PM
The US Consumer Product Safety Commission (CPSC) has officially recalled Samsung's Galaxy Note 7.
Samsung halted sales of the device about two weeks ago following reports that some batteries were exploding inside the device. Customers were instructed to contact their retailer to exchange the device for another Samsung phone or a refund.
However, there have been several issues with the returns, as documented in reports by The Wall Street Journal and Gizmodo. Users report that Samsung's retail and carrier partners were not prepared to exchange Galaxy Note 7s, which frustrated many.
Now the device has been formally recalled, meaning it can't be sold anywhere in the US until the battery issue has been resolved.
It's particularly bad timing for Samsung. The recall comes a day before Apple's new iPhone 7 goes on sale.
This is a developing story. Check back for updates.
SEE ALSO: The iPhone 7 review
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Samsung officially recalls the Galaxy Note 7 from Business Insider: Steve Kovach
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